1 PURPOSE
1.1 Hanwha Solutions Corporation (“HSC,” the “Company,” “us,” or “we”) is the provider of this website [qhomestory.com] and any other dependent pages that you may be able to access from this website (collectively, the “Website”). We created these terms of use (the “Terms of Use”) to permit and regulate the use of this Website and any services and functions related thereto. By accessing this Website, Users (defined below) are bound by the terms and conditions set forth.

1.2 Unless stated otherwise in a written agreement between the Company and the Users, these Terms of Use shall prevail over any other agreement with respect to any content, materials, or services available from this Website.

2 USERS
2.1 This Website may be used by you in an individual capacity or as a representative of a business entity (“Users” or “you”). This Website is available only to individuals of the age of majority who can form legally binding contracts under applicable law and your use of this Website is your representation that you satisfy this requirement.

3 USER INFORMATION and PRIVACY POLICY
3.1 Users should read and review our current Privacy Policy available at [qhomestory.com], which shall be incorporated in this Terms of Use by reference.

3.2 Users acknowledge that the Company may collect, store, use, process, and disclose your personal data subject to the terms and conditions of the Privacy Policy.

3.3 Access to and use of certain areas of this Website may be restricted to authorized Users only. By registering for such areas of this Website, Users agree to provide true, accurate, current, and complete information of your personal data. You are responsible for maintaining the confidentiality of your account information. If you, however, have any reason to believe or become aware of any loss, theft, or unauthorized use of your login credentials, notify us immediately. The Company may assume that any communications we receive from your email or communications that are associated with your login credentials or your account on this Website, have been made by you unless we receive notice indicating otherwise.

4 PROHIBITED USES
4.1 Users agree that you will not use this Website:
(a) in a manner that is prohibited by any applicable law or regulation, or to facilitate the violation of any applicable law or regulation;
(b) to invade the privacy of other Users;
(c) to violate, plagiarize, or infringe on the intellectual property or contractual rights of any person in connection with any use of this Website;
(d) to transmit unlawful, fraudulent, defamatory, discriminatory or otherwise objectionable material, or to encourage conduct that would give rise to civil liability of any matters.

4.2 Users agree that Users will not:
(a) violate or assist in violating the security of this Website, whether intentionally, grossly negligently, or otherwise;
(b) impersonate Company personnel or other persons or entities;
(c) use any electronic mail message, device, software of programming routine that may impair, interfere or impose an unreasonable burden on this Website;
(d) intercept or expropriate any system, data or information of this Website; or
(e) resell, assign or transfer, in whole or in part, User’s right to use this Website.

5 OUR INTELLECTUAL PROPERTY RIGHT & PROPRIETARY MATERIALS
5.1 This Website contains intellectual property rights including but not limited to trademarks, copyrights and other proprietary information and materials (collectively, “Company’s IPR”). Such Company’s IPR are owned or licensed by the Company and Users agree not to reproduce, modify, adapt, publish, sell, distribute, display, create derivative works from, or otherwise transmit or exploit any of such Company’s IPR without the express written consent from the Company.

6 DISCLAIMER OF REPRESENTATIONS AND WARRANTIES
6.1 You expressly acknowledge that the use of this Website is at the User’s own discretion and sole risk and that all content on the Website is provided on an “as-is” and “as available” basis without warranty of any kind or nature. The Company does not warrant or make any representations regarding the operation or use of this Website in terms of its correctness, accuracy, reliability, effectiveness, or otherwise.

6.2 The Company does not warrant that use of this Website will be uninterrupted, timely, or error-free. The operation or the use of this Website may not be free or viruses or other harmful components, or free of defects or errors, could include technical inaccuracies or typographical errors, and could be inaccurate or become inaccurate as a result of developments after their respective dates. The Company takes no obligation to verify or maintain the currency of such information, and such defects or errors may not be corrected timely.

6.3 To the fullest extent permitted by applicable laws, the Company disclaims any implied or statutory terms, conditions or warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

7 LIMITATION OF LIABILITY
7.1 To the fullest extent permitted by applicable laws, the Company shall not be liable to you or any third party for any damages of any kind, including but not limited to direct, indirect, incidental, punitive, special, consequential damages, arising from the operation or use of this Website, whether based in contract, tort, or any other theory of liability.

8 UPDATES, CHANGES, AND MODIFICATIONS
8.1 HSC has the right to amend this Terms of Use at any time by posting the amended Terms of Use on this Website. The amended Terms of Use will be effective on the date specified in the respective posting. Your use of this Website following the effectiveness of any notice of amendment will indicate your acceptance of the amended Terms of Use.

9 GOVERNING LAW & DISPUTE RESOLUTION
9.1 Any dispute arising in relation to your use of this Website shall be construed in accordance with and governed by the laws of Republic of Korea, without regard to its conflicts of law principle.

9.2 Users and the Company submit to the jurisdiction of and agree that any disputes arising out of or in connection with this Terms of Use or your use of this Website shall be referred to and finally resolved by arbitration in accordance with the International Arbitration Rules of the Korean Commercial Arbitration Board. The number of arbitrators shall be three. The seat shall be Seoul, Republic of Korea. The language of the arbitration will be English.

10 ENITRE AGREEMENT
10.1 The terms and conditions of Terms of Use set forth herein constitutes the entire agreement between the Company and you with regards to the use of this Website, and supersedes any prior or contemporaneous understandings and/or agreements, whether oral or written, between the Company and you related to the subject matter thereof.

Last Updated: January 16, 2020

I agree that Hansol Technics Co., Ltd. (“Hansol”) shall transfer my personal data to Hanwha Solutions Corporation (“HSC)” pursuant to an Asset Purchase Agreement executed on April 10, 2019.

As part of the consent, I understand and acknowledge that HSC is not assuming any encumbrances, liability or obligation of Hansol of any nature, whether accrued, liquidated, contingent, matured or unmatured, arising out of events occurring after April 10, 2019, including but not limited to warranties and/or guarantees.

I also understand and acknowledge that the grant of such consent is entirely voluntary, and any given consent could be withdrawn by me at any time. The consent may be withdrawn by emailing [qhome.au@q-cells.com].

I explicitly consent to the transfer of my personal data outside the Australian Area, in accordance with the Privacy Policy. Such country may not provide the same level of protection of my personal data as the country where I live or my personal data is collected. HQC-AMC will however take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with its Privacy Policy.

Hanwha Solutions Corporation - Privacy Policy

Effective: January 6, 2020

Hanwha Solutions Corporation (“HSC”, “us”, “our”, or “we”) are committed to protecting your privacy. This privacy policy (“Privacy Policy”) sets out how we handle your personal information that is disclosed, collected or otherwise handled in connection with the HSC website: https://www.qhomestory.com (the “Website”), for our Energy Storage System (“ESS”) device monitoring services, performing customer services, communication exchanges with customers, or through any online application that refers to or links to this Privacy Policy (collectively, the “Services”). This Privacy Policy is to give you confidence as you visit and use the Website and use the Services, and to demonstrate our commitment to protect privacy in relation to your personal information provided to us.

We suggest you read this Privacy Policy carefully, as it sets forth what personal information we collect, how and why we use it, and whom we share it with in relation to the Services. Additionally, this Privacy Policy sets out your rights in relation to your personal information and who to contact for more information or queries.

This Privacy Policy may change from time to time and it is therefore important that you review it regularly. Any change to this Privacy Policy will become effective when we publish the revised Privacy Policy on our Website. You can check the effective date by viewing the date at the top to see when the Privacy Policy was last updated. If we make any material changes to this Privacy Policy we will use reasonable endeavours to bring this to your attention when we do.
Categories Of Personal Information We Collect?

Personal information includes any information about you and from which you can be identified. As we need to use certain categories of personal information to perform our Services, we collect your personal information to the extent that is reasonably necessary and relevant to the performance of such Services and our ability to provide those Services. More specifically, information we collect includes:

• Contact information: includes your name, phone number, email address and your residential or other address for both identification and registration purposes;
• Technical information: includes username and passwords, internet protocol (“IP”) address, your login data, browser type, time zone setting, location and other technology on the devices you use to access the Website and Services;
• Usage information: includes information about the performance of the Website and Services and how you use the Website and Services;
• Statistical information: includes information collected to provide statistics about the use of our Website and Services, including information about trends of electricity consumption, prices and the area of space for which the Services are used;
• Operational information: includes all relevant information related to your respective ESS product’s operation, including but not limited to the serial number, battery level/state of charge, charging and discharging status, usage, demand or status of operations, consumption rate, date, time, IP address of your respective ESS product’s operation, and browser that is generated automatically while you use your respective ESS product during the performance of Services;
• Marketing information: includes your preferences in receiving marketing communications from us; and
• any other personal information that you provide to us either directly or indirectly when using the Website.

We do not collect any sensitive personal information about you (this includes details about your race or ethnic origin, political opinions or associations, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or union, sexual orientation or practices, criminal record information). Nor do we collect any information about your health, genetic background or biometric personal information.

Our Website and Services are not intended for use by children and should only be accessed by individuals of at least 18 years old (the “Age Limit”). If you are under the Age Limit, please do not use the Website or Services and do not provide us your personal information. We will upon notice or discovery take all reasonable efforts to erase or destroy any personal information that may have been collected or stored by us about those under the Age Limit without our knowledge.

How Do We Collect Your Personal Information?

We may collect your personal information when information is received from your ESS device and when you:

• register with us, creating a user account and insert personal information to become a member of this Website;
• communicate with us and our staff;
• access and use the Website and Services;
• respond to any surveys or marketing materials we send out; and
• deal with us in other ways involving your personal information such as when you contact us or when we otherwise perform the Services.

We may also collect your personal information from third parties including:

• other third parties who provide you services via the Website or in connection with the Services; and
• third parties who provide services to HSC.

Why Do We Collect Your Personal Information?

We collect your personal information for a variety of reasons including, in the most common circumstances, those listed below:

• to assess the performance of the Website and Services;
• to maintain system security and stability;
• to process and respond to a complaint or request you may make;
• to allow third parties you have authorised to contact you if you have granted permission;
• for statistical purposes in connection with the Website and Services as permitted by law;
• to improve our Website and Service offering; or
• for the provision of Services or the administration of our business (including fulfilling and exercising our obligations and rights, exercising or defending legal claims and managing the relationship with you).

We will collect personal information where it is reasonably necessary for our business and where:

• you have given consent for HSC’s use of the personal information for one or more purposes;
• it is necessary for the performance of a contract to which you are party; or
• otherwise as permitted by law.

Third Party Sharing?

We may disclose your personal information to various third parties. These third parties may include:

• technology partners in connection to the services that these third parties perform for us;
• third party partners that provide certain services to you on behalf of HSC in your area, including distributors, installers and after sales services support companies;
• our lawyers, accountants and professional advisors;
• to HSC affiliated companies that are either directly owned or controlled by HSC;
• to law enforcement authorities or where we are required to do so by law or pursuant to a legal process; or
• to any entity in the event that we sell or transfer all or a portion of our business or assets.

We may also disclose your personal information outside of Australia and to other countries in which we do business from time to time which may not provide the same level of protection for your personal information as Australia, including:

• to our data hosting providers located in the Republic of South Korea;
• to HSC affiliated entities located in Germany

What If We Can’t Collect Your Personal Information?

If you do not provide us with the personal information we need, some or all of the following may occur:

• you may not be able to use some functions of the Website and Services; and
• we may not be able to provide you with other services, targeted content and relevant information.

Data Security

We have put in place reasonably appropriate security measures which are intended to prevent your personal information from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. In addition we endeavour to limit access to your personal data to employees, agents, contractors and other third parties who have a business need for access. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Access and Correction of Personal Information

We take reasonable steps to ensure that the personal information we handle is accurate, complete and up-to-date. If you become aware of any errors in your personal information you may chance your personal information by logging into your account on the website.

You can request access to any personal information we hold about you at any time. From time to time, we may need to reject your request to access personal information we hold about you, if we believe it to be necessary and to the extent allowed by law. To request access to any personal information that we may hold about you, please contact our Technical Support team using the contact details at the bottom of this Privacy Policy. Depending on your request and where permitted by law, we may charge a small fee for complying with your request.

You may request us to amend any personal information we hold about you which you believe to be inaccurate, incomplete or out of date. To request an amendment to any personal information that we hold about you, please contact our Technical Support team using the contact details at the bottom of this Privacy Policy. If we do not agree to amend your personal information, you may request that we make a note of your requested correction with the information we hold about you.

If we are unable to, or if we are unwilling to provide you with access to any of your personal information, or to correct any of your personal information, we will provide you with our reasons.

You may also contact our Technical Support team if you wish to obtain further information regarding our privacy practices and the way we handle your personal information.

For more information regarding privacy you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Information Retention

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy and in each case in accordance with applicable legal and regulatory requirements in respect of permitted or required retention periods and limitation periods for taking legal action.

Additional Services and Links to Other Sites

From time to time, we may provide links or mechanics to interface with other websites for your information or convenience or offer additional services through separate websites linked to this Website. These websites operate independently from our Website and may be subject to alternative terms of use, including terms concerning use of your personal information. We have not reviewed these third party sites and do not control and are not responsible for any of these websites, their content or their privacy policies. If you decide to access or interact with any of the third party sites listed on our Website, you do so at your own risk.

Complaints

We take your privacy concerns seriously. If you have a complaint regarding our handling of your personal information or concerning our privacy practices, you may file a complaint with our Technical Support team using the contact details set out at the bottom of this Privacy Policy. Our Technical Support team will confirm receipt of your complaint. If our Technical Support team believes an investigation is necessary, we will open an investigation into your complaint. Our Technical Support team may need to contact you to request further details of your complaint. If an investigation has been opened following a complaint made by you, our Technical Support team will contact you with the result of that complaint as soon as possible. In the unlikely circumstances we are unable to resolve your complaint to your satisfaction, you may be able to complain to appropriate data protection authorities in your jurisdiction.

Cookies

Our Website may use ‘cookies’ from time to time. Cookies could be used to collect personal information. A cookie is a small file that is stored on your device by a website. Cookies contain information which is readable by the website that issued the cookie to you and is commonly used to remember your details and preferences when you return to that website. Your web browser can be configured to reject cookies. If you set up your web browser to reject cookies certain functions of our Website or Services may become unavailable to you.

Contact Information

If you have any questions about this Privacy Policy, our privacy practices or if you would like to request access to or correction of any personal information we may hold about you, please contact Technical Support:

Technical Support:
Email: qhome.au@q-cells.
Address: 21-23 Aristoc Road,Glen Waverley, Melbourne,Vic3150